FAQ
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FAQ
  • What does your company's after-sales service include?

    We provide a full range of after-sales services, including:
    1) Technical support: Solve technical problems through phone (+86-158 6662 0025), email (ales006@dexiangchemical.com) or on-site guidance;
    2) Quality assurance: If there are quality problems with the product, we promise to return and exchange the product and bear the corresponding responsibility;
    3) Continuous innovation: Regularly push new industry technologies and product upgrade information to customers;
    4) Customer training: Provide product use and operation training according to needs. Customers can contact our technical support team through the exclusive customer service hotline or online platform.
  • How to ensure the stability of the supply chain?

    Relying on high-quality production networks and global logistics systems, we have established long-term strategic relationships with many international logistics partners, and ensure stable supply and efficient delivery of products through intelligent inventory management and flexible deployment mechanisms.
  • Can we provide customized solutions according to the specific needs of customers?

    Yes, we have strong customized service capabilities. According to the special needs of the industry, our technical team can respond quickly to customers' personalized requirements for product performance, packaging, and delivery methods, and provide exclusive solutions.
  • What is the process of cooperation with your company?

    The cooperation process usually includes:
    1) Demand communication: customers put forward product requirements or technical problems;
    2) Solution customization: we provide preliminary solutions and quotations;
    3) Contract signing: both parties confirm the details of the cooperation and sign the contract;
    4) Production delivery: we produce and arrange logistics at the agreed time;
    5) After-sales service: provide full technical support and problem solving.

  • What are the service advantages of your company compared with other chemical raw material suppliers?

    Our service advantages are "professional, customized and sustainable". We have been deeply involved in the chemical industry for many years, with a strong R&D team and global supply chain integration capabilities, and can provide customers with a full chain of services from product selection, customized solutions to after-sales technical support. At the same time, we adhere to the concept of green and safety, and are committed to promoting environmentally friendly products to help customers achieve sustainable development.
As a leading provider of specialty chemicals in China, we have a professional sales team, extensive suppliers, a deep market presence, and excellent one-stop services.

CONTACT US

Phone:+86-158-6662-0025
               +86-156-1011-9970
               +86-156-6269-1337
Email: sales006@dexiangchemical.com
WhatsApp: +8615610119970
Add:No. 81, 2nd Floor, Office Building, Jinan New Materials Trading Center, Tianqiao District, Jinan City, Shandong Province.

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